What’s Going On?
WP Engine’s contract is clear that they require 30 days notice to cancel a service. But it’s not like once you pay you’re committed to a whole year of hosting. The contract enables customers to cancel their yearly hosting plan at any time (with 30 days notice) and the difference for any remaining months will be refunded.
The Redditor cancelled their account with less than 30 days notice (on a Friday), got charged 24 days later and then refunded on a Sunday, before the weekend was over.
Response On Reddit
While many Redditors were supportive of the person who started the discussion, others pointed out the obvious that it’s a weekend and they failed to give adequate notice.
A Redditor named ThePresidentOfStraya posted:
“Not affiliated with WPEngine. Downvoted. This is a boring billing issue, you’re not being oppressed. Annoying sure. But just call them Monday mate.”
Another Redditor downplayed the events:
“Meh, crap happens. It’s not at all abnormal to have a 30 day opt-out prior to renewal.”
Another Redditor put the original posters situation into perspective, commenting:
“Money grab? You know the rules…
Inform yourself. You should have cancelled sooner. Now be polite and ask them for a solution instead of ranting about it online.”
Read the original Reddit post:
UPDATE: WPEngine didn’t follow through on cancelling my account on Jan 3rd and I was charged for another year of service
Featured Image by Shutterstock/Nicoleta Ionescu