A recent investigation finds that Google’s Featured Snippets may display conflicting information from the same source material, depending on how users phrase their search queries.
This raises concerns about the search engine’s ability to interpret content accurately.
Sarah Presch, director at Dragon Metrics, discovered that Google’s Featured Snippets pull opposing statements from the same articles when users frame questions differently.
For example, searching “link between coffee and hypertension” generates a Featured Snippet highlighting caffeine’s potential to cause blood pressure spikes.
Searching “no link between coffee and hypertension” produces a contradictory snippet from the same Mayo Clinic article stating caffeine has no long-term effects.
Similar contradictions appeared across health topics, political issues, and current events.
The investigation found that asking whether a political candidate is “good” versus “bad” yields dramatically different results despite the fundamental question remaining the same.
Impact On Search Quality
“It’s one big bias machine,” Presch notes, explaining how Google’s algorithms appear to prioritize content that matches user intent rather than providing comprehensive, balanced information.
The findings align with internal Google documents from 2016, where engineers admitted, “We do not understand documents – we fake it.”
While Google maintains these documents are outdated, SEO experts suggest the underlying technical limitations persist.
Presch adds: